close Looks like you are in United States

Looks like you are in United States

Visit our United States website now

Looks like you are in United States

No Thanks, I would like to proceed to the current website

In safe hands with experienced & certified installers

In safe hands with experienced & certified installers

Our service technicians are qualified, factory-trained specialists with years of experience in handling all HydroTap concerns, including stone cutting for taps and/or fonts if required.*

By choosing our certified installation, you will be in safe hands.

*Our service is available within 70 kilometres of Australian metro areas, only where suitable power and water are available within 1 metre of the install. Installation includes stone cutting for tap and/or font installs but excludes fixture cutting and major plumbing modifications. Fonts must be purchased separately.

Always around the corner

Always around the corner

With more than 100 Zip technicians and 350 authorised service providers across the country, we are well placed to take care of your installation, wherever you are. 

Tap into our expertise

Tap into our expertise

Our talented, Zip-certified technicians navigate the individual layout of your home, so you will always receive a bespoke service. Kitted out with all the necessary equipment to install your new HydroTap, you will enjoy perfectly poured water from day one – and receive a 12-month installation warranty to keep the good times flowing.

Hello HydroTap

Hello HydroTap

When installing HydroTap, your service technician will demonstrate how to get the most out of your new Zip product. Happy to answer any questions you may have, it is the insider’s guide.

When it comes to our service, we pull out all the stops to ensure you consider us exceptional. And it shows! Customers have rated our Zip Water service technicians 8+ out of 10*, demonstrating that we continue to deliver a high standard of customer satisfaction.

*Zip Water service Net Promoter Survey, July 23-June 24

FAQs Booking certified installation

Can I purchase installation directly with Zip?

Yes! Our engineers are installation experts and experienced in handling all aspects of HydroTap.


How much does it cost?

Premium installation is $499, which includes stone cutting for tap and/or font installs.

Our service is available within 70 kilometres of Australian metro areas, only where suitable power and water are available within 1 metre of the install. Installation includes stone cutting for tap and/or font installs but excludes fixture cutting and major plumbing modifications.


How do I book Zip HydroTap certified installation?

You can book here or simply add Zip HydroTap certified installation to your order when purchasing from your nearest retailer.

Is Zip HydroTap certified installation only available if I purchase from a retailer?

Zip HydroTap certified installation is available for purchase from your nearest retailer. If you purchased your HydroTap in-store without adding installation, you can purchase it online here.

Any HydroTap purchases from zipwater.com can add certified installation at checkout.

Is Zip HydroTap installation available for residential or commercial properties?

Both! Zip HydroTap certified installation is available for residential and commercial HydroTap products and locations.

FAQs – How certified installation works

How long does installation take?

Zip HydroTap certified installation can take up to two hours. But the service technician can inform you of their progress while on-site.



What is included with installation?

Zip HydroTap certified installation includes stone cutting for tap and/or font installs.

(Our service is available within 70 kilometres of Australian metro areas, only where suitable power and water are available within 1 metre of the install. Installation includes stone cutting for tap and/or font installs but excludes fixture cutting and major plumbing modifications).



Will there be any other charges?

When you book a certified installation, you’ll pay one all-inclusive fee. However, this fee does exclude cutting of fixtures and major plumbing modifications.



Who will install my Zip HydroTap?

When you book a Zip certified installation, one of more than 100 Zip engineers will be on-hand to install your new tap.



Does Zip guarantee the quality of service?

Our install team are certified, qualified, and licensed to carry out all aspects of maintenance and care for HydroTap.

Your HydroTap is guaranteed to be installed correctly by one of our engineers and all products installed by us include a 12-month installation warranty for workmanship.



What if I am unhappy with the installation?

We appreciate all feedback on our service. Please call our Customer Care team on: 1800 ZIP TAP, if you’d like to discuss your installation.