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Service and support from the people who know your HydroTap best

Service and support from the people who know your HydroTap best

Value for Money

Fixed annual rate on service & repairs

Service and support from the people who know your HydroTap best

Fast & Reliable

Target arrival within 72 hours

Service and support from the people who know your HydroTap best

Product Experts

Fixed first time 9+ out of 10 times**

Service and support from the people who know your HydroTap best

Dedicated Support

130 technicians and 350 service providers nationwide

Service and support from the people who know your HydroTap best

Customer Satisfaction

Customers rate our service technicians 8+ out of 10*

Quite the reputation in hydration

Quite the reputation in hydration

For over 75 years, we’ve poured passion and care into everything we do—from our innovative products to our customer service.

That commitment shows: customers have rated our Zip Water service technicians 8+ out of 10*, demonstrating that we continue to deliver a high standard of customer satisfaction.

Why choose us

To ensure your new product keeps pouring at peak performance, we offer HydroCare service plans, so you will always experience water at its best.

Why choose us

At your service

Here, there, and everywhere. More than 100 Zip specialised technicians and 300 authorised service providers help us deliver full national coverage, so friendly and helpful support is always just round the corner.

Why choose us

Swift and simple

Each Zip technician carries a full range of spare parts, filters, and CO2 canisters, meaning we’ll have you pouring fresh, filtered water again in no time.

Why choose us

Installation is just the beginning

Our offering doesn’t end with installation. We’re a team of highly skilled and trained technicians, so if you have a specific problem, we will find a tailored solution.

Why choose us

Always in the know

You will get SMS notifications to let you know when your dedicated Zip technician is en route, keeping you in the loop and out of the dark so you can plan your day around us.

Bought a HydroTap? Let us take care of the rest

Bought a HydroTap? Let us take care of the rest

For professional results, we recommend Zip HydroTap Certified Installation. After all, no one knows HydroTap like us.

Our installation service is carried out by a highly trained Zip technician and includes stone cutting for tap and font installs, as well as commissioning the system. Years of experience mean we’ll get you up and running in no time.

Discover Zip HydroCare

Discover Zip HydroCare

Hassle-free service plans

It’s refreshingly simple- our plans include inspection, cleaning, maintenance, repair, and cleansing of your Zip product, so you can enjoy high-quality, pure-tasting water from your Zip system.

Discover Zip HydroCare

Peak Performance

Regular servicing ensures the longevity, efficiency, and reliability of your Zip system. Cheers to that!

Discover Zip HydroCare

Pure-tasting, every time

Our products pour crystal clear, pure-tasting drinking water. Why settle for less? With a range of genuine replacement Zip filters to hand, you’ll always have peace of mind.

Discover Zip HydroCare

Oh so convenient

We will keep track of when your Zip system is due for a service and remind you in good time so you can prebook a time that best suits you. It is a little something to show we HydroCare.

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*Zip Water service Net Promoter Survey, 1st Jul 2023 - 30 Jun 2024
**Zip Water Service data between 1 Jan 2024 - 31 Oct 2024