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The Zip service difference
Service. Done differently.
After you buy a Zip product, our network of highly skilled technicians and friendly customer service team will always be on-hand to help keep your new Zip product in perfect working order.
Book a ServiceService and support from the people who know your HydroTap best
Value for Money
Fixed annual rate on service & repairs
Fast & Reliable
Target arrival within 72 hours
Product Experts
Fixed first time 9+ out of 10 times**
Dedicated Support
130 technicians and 350 service providers nationwide
Customer Satisfaction
Customers rate our service technicians 8+ out of 10*
Quite the reputation in hydration
For over 75 years, we’ve poured passion and care into everything we do—from our innovative products to our customer service.
That commitment shows: customers have rated our Zip Water service technicians 8+ out of 10*, demonstrating that we continue to deliver a high standard of customer satisfaction.
Why choose us
To ensure your new product keeps pouring at peak performance, we offer HydroCare service plans, so you will always experience water at its best.
At your service
Here, there, and everywhere. More than 100 Zip specialised technicians and 300 authorised service providers help us deliver full national coverage, so friendly and helpful support is always just round the corner.
Swift and simple
Each Zip technician carries a full range of spare parts, filters, and CO2 canisters, meaning we’ll have you pouring fresh, filtered water again in no time.
Installation is just the beginning
Our offering doesn’t end with installation. We’re a team of highly skilled and trained technicians, so if you have a specific problem, we will find a tailored solution.
Always in the know
You will get SMS notifications to let you know when your dedicated Zip technician is en route, keeping you in the loop and out of the dark so you can plan your day around us.
Bought a HydroTap? Let us take care of the rest
For professional results, we recommend Zip HydroTap Certified Installation. After all, no one knows HydroTap like us.
Our installation service is carried out by a highly trained Zip technician and includes stone cutting for tap and font installs, as well as commissioning the system. Years of experience mean we’ll get you up and running in no time.
Discover Zip HydroCare
Hassle-free service plans
It’s refreshingly simple- our plans include inspection, cleaning, maintenance, repair, and cleansing of your Zip product, so you can enjoy high-quality, pure-tasting water from your Zip system.
Peak Performance
Regular servicing ensures the longevity, efficiency, and reliability of your Zip system. Cheers to that!
Pure-tasting, every time
Our products pour crystal clear, pure-tasting drinking water. Why settle for less? With a range of genuine replacement Zip filters to hand, you’ll always have peace of mind.
Oh so convenient
We will keep track of when your Zip system is due for a service and remind you in good time so you can prebook a time that best suits you. It is a little something to show we HydroCare.
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**Zip Water Service data between 1 Jan 2024 - 31 Oct 2024