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HydroCare Service Plans
Service and support from the people who know your HydroTap best.
Talk to us today about HydroCare
Professional care for your Zip Water system
Enjoy pure-tasting, healthy water, every time, with HydroCare.
HydroCare will clean and cleanse, inspect and service your Zip Water system to maintain the purity of your drinking water, and the lifespan of your Zip unit.
Why Zip HydroCare?
To ensure your new product keeps pouring at peak performance, we offer professional care with HydroCare service plans, so you will always experience water at its best.
Qualified technicians
Our dedicated team of highly trained experts know Zip products inside out, so you know you can rely on us.
Routine servicing
Regular unit inspections ensure your system operates at peak performance and improves its longevity.
Save money
When you clean your Zip product, you’ll taste the difference. Avoid expensive repairs and prolong the life of your Zip Water system. There is a HydroCare package to suit every budget.
HydroCare Plans
HydroCare Bronze
Scheduled filter replacement per annum
- Billing in advance
- Scheduled filter changes
- Counter resets
HydroCare Gold
Includes all repairs, parts & labour
Scheduled filter replacement per annum
- Unit Inspections
- Billing in advance
- Scheduled filter changes
- Counter resets
- All call outs
- All parts and labour
HydroCare Platinum
Includes all repairs, parts & labour
Scheduled filter & CO2 replacements per annum
- Unit Inspections
- Clean and cleanse
- Billing in advance
- All repair
- parts and labour
- Scheduled filter changes
- All CO2 changes
- Counter resets
- All call outs
Choosing a HydroCare plan
Unsure which one’s right for you? By using our HydroCare selector, you can find your perfect plan.
With HydroCare, you'll receive...
Expertise
More than 75 years of it. At your door, when you need it.
Simplicity
We will take care of everything, providing you updates when you are due for a service.
Flexibility
Choose the right plan to suit your needs.
Savings
Improve product longevity and avoid ad-hoc repairs.
Service and support from the people who know your HydroTap best
Value for Money
Fixed annual rate on service & repairs
Fast & Reliable
Target arrival within 72 hours
Product Experts
Fixed first time 9+ out of 10 times**
Dedicated Support
130 technicians and 350 service providers nationwide
Customer Satisfaction
Customers rate our service technicians 8+ out of 10*
Service
Book a service
You can always book a one-off service, whether you have HydroCare or not, and one of our expert technicians will be scheduled to tend to your HydroTap system.
Book now
Registration
Register your product
Get the most out of your new Zip system and access to technical advice and support when you register your new product with us.
Register now__
**Zip Water Service data between 1 Jan 2024 - 31 Oct 2024
***Up to 2 CO2 replacements