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Why Zip HydroCare?

To ensure your new product keeps pouring at peak performance, we offer professional care with HydroCare service plans, so you will always experience water at its best.

Why Zip HydroCare?

Qualified technicians

Our dedicated team of highly trained experts know Zip products inside out, so you know you can rely on us.

Why Zip HydroCare?

Routine servicing

Regular unit inspections ensure your system operates at peak performance and improves its longevity.

Why Zip HydroCare?

Save money

When you clean your Zip product, you’ll taste the difference. Avoid expensive repairs and prolong the life of your Zip Water system. There is a HydroCare package to suit every budget.

Choosing a HydroCare plan

Choosing a HydroCare plan

Unsure which one’s right for you? By using our HydroCare selector, you can find your perfect plan.

With HydroCare, you'll receive...

With HydroCare, you'll receive...

Expertise

More than 75 years of it. At your door, when you need it.

With HydroCare, you'll receive...

Simplicity

We will take care of everything, providing you updates when you are due for a service.

With HydroCare, you'll receive...

Flexibility

Choose the right plan to suit your needs.

With HydroCare, you'll receive...

Savings

Improve product longevity and avoid ad-hoc repairs.

Service and support from the people who know your HydroTap best

Service and support from the people who know your HydroTap best

Value for Money

Fixed annual rate on service & repairs

Service and support from the people who know your HydroTap best

Fast & Reliable

Target arrival within 72 hours

Service and support from the people who know your HydroTap best

Product Experts

Fixed first time 9+ out of 10 times**

Service and support from the people who know your HydroTap best

Dedicated Support

130 technicians and 350 service providers nationwide

Service and support from the people who know your HydroTap best

Customer Satisfaction

Customers rate our service technicians 8+ out of 10*

Service

Book a service

You can always book a one-off service, whether you have HydroCare or not, and one of our expert technicians will be scheduled to tend to your HydroTap system.

Book now

Registration

Register your product

Get the most out of your new Zip system and access to technical advice and support when you register your new product with us.

Register now

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*Zip Water service Net Promoter Survey, 1st Jul 2023 - 30 Jun 2024
**Zip Water Service data between 1 Jan 2024 - 31 Oct 2024
***​Up to 2 CO2 replacements