What is Zip Assist?
Zip Assist CMMS is our comprehensive maintenance management platform, designed to streamline service, support, and asset management.
It provides real-time visibility into your Zip systems, enabling efficient scheduling of maintenance, tracking of service history, and proactive management of filter and CO₂ replacements.
Whether you're managing a single unit or a fleet across multiple locations, Zip Assist CMMS ensures your systems stay in peak condition with minimal downtime.
Compatibility
Zip Assist is compatible with Zip HydroTap G4 & G5 models and can be retro-fitted to products in existing installations.
Getting Started
Wi-Fi, Cloud Based and Optimised for Desktop, Tablet and Mobile
A web application which uses a secure SSL link to the cloud based server can be used to log-in and view data and change settings and being a web base application means there is no installation of data cables or software necessary.
Zip Assist is cross platform ready and is viewable easily and securely from any device anywhere in the world!
Private and Secure
When a HydroTap connects to the Zip Assist server, it uses industry-standard SSL/TLS and AES encryption for a secure connection.
During registration, an interim key from the HydroTap is entered into the Zip Assist management page. Once registered, all communications use unique IDs to securely identify each HydroTap.
Asset Management
Zip Assist houses all your HydroTaps in one easy to manage platform with all of the corresponding information including location information e.g. group, building name, level, location, serial number and model number.
The unique advanced dashboard lets you quickly view the status of or make changes to functional settings of HydroTaps installed across multiple buildings and sites from any device anywhere in the world!
Preventative Maintenance Management
Scheduled preventative maintenance is key to extending the life of your Zip HydroTap.
Zip Assist helps you track usage, predict filter changes, and plan maintenance during low-usage periods—improving service, reducing disruptions, and streamlining consumable orders.
Get Email Alerts and Notifications
Zip Assist’s notifications page lets users set up email alerts for system faults, alerts, and filter life updates—sent instantly, daily, or weekly. Filter alerts can also trigger when levels drop below a user-defined threshold.
If Zip is your service provider, you can also route alerts directly to our service team to enhance fault detection, speed up response times, and improve first-time fix rates.
Reports
Our powerful reporting tools offer custom filters for energy use, water consumption, and usage patterns. Run reports anytime to generate clear charts for easy analysis.
These insights help reduce costs by optimising HydroTap operating times and support employee wellness by tracking hydration levels—potentially inspiring initiatives to boost water intake.
Shared Access
Access Zip Assist today
Register online and access the benefits of Zip Assist.