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Our national fleet of expert technicians are here to make sure your Zip product continues to deliver water at its best. 

Ensure peak performance with our trusted Zip service team

About our services

 Our 130 technicians and 350 service providers nationwide are qualified water system experts, trained to professionally service and maintain all Zip Water products and other brands Australia-wide. 

With a 9+ out of 10 times first time fix* and a target to be onsite within 72 hours, our technicians will get you back to enjoying your fresh, filtered water in no time.
 
*Zip Water Service data between 1 Jan 2024 - 31 Oct 2024

About our services

Professional Zip certified technicians

About our services

Regular maintenance

About our services

All Zip products and other brands

Support

Trouble-shooting solutions 

Sometimes your HydroTap might display a flashing light. If so, we’re here to help. Take a look at our FAQs for support. 

FAQs

HydroCare

Relax with HydroCare

For complete peace of mind, choose one of our HydroCare  service plans. HydroCare will clean and cleanse, inspect and service your Zip Water system to maintain the purity of your drinking water, and the lifespan of your Zip unit.

Discover HydroCare

Plumbing License

NSW: Zip Water Lic. EC22492   
QLD: Zip Water Services (QLD) Pty Ltd Lic. 15137160   
SA: Zip Water Lic. 87741 
WA: Lic. PL5415, held by Zip’s employed licensed plumbing contractor
ACT: Zip Water Lic. 20261106