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Service and support from the people who know your HydroTap best

Service and support from the people who know your HydroTap best

Value for Money

Fixed annual rate on service & repairs

Service and support from the people who know your HydroTap best

Fast & Reliable

Target arrival within 72 hours

Service and support from the people who know your HydroTap best

Product Experts

Fixed first time 9+ out of 10 times**

Service and support from the people who know your HydroTap best

Dedicated Support

130 technicians and 350 service providers nationwide

Service and support from the people who know your HydroTap best

Customer Satisfaction

Customers rate our service technicians 8+ out of 10*

HydroCare for work

HydroCare for work

Our hassle-free service plans provide you with a comprehensive range of services to clean and cleanse, inspect and service your Zip product.

Whether you have one system or multiple systems in various locations, we can help maintain your products with our expert technicians.

Why choose Zip HydroCare?

To ensure your new product keeps pouring at peak performance, we offer professional care with HydroCare service plans, so you will always experience water at its best.

Why choose Zip HydroCare?

Fast and reliable

We have over 100 fully trained, directly employed service technicians natiaonlly across Australia.

Why choose Zip HydroCare?

Save money

HydroCare saves you money with every service, ensuring your product maintains its performance for years to come.

Why choose Zip HydroCare?

World-class water

Regular filter changes, sanitisation, and services mean you’ll always enjoy the purest-tasting water.

Why choose Zip HydroCare?

Peace of mind

Regular unit inspections ensure your system operates at peak performance and improves its longevity. It’s one less thing more on your to-do list.

Why choose Zip HydroCare?

Tailored and flexible

No matter what your product or water usage, we have a HydroCare service to match, allowing you to consolidate your suppliers.

Why choose Zip HydroCare?

Industry leader

With over 75 years’ experience, Zip Water is the most trusted name in drinking water solutions.

Service. Done differently.

Service. Done differently.

Your drinking water system is integral to your workplace, so it's important to know that when it needs a filter change, service, or repair it’ll be back up and running with minimal inconvenience. Whatever your company needs, HydroCare is there.

HydroCare plans are available for all Zip systems, plus numerous other brands. Please ask us for details.​

With HydroCare, you'll receive...

With HydroCare, you'll receive...

Expertise

More than 75 years of it. At your door, when you need it.

With HydroCare, you'll receive...

Simplicity

We will take care of everything, providing you updates when you are due for a service.

With HydroCare, you'll receive...

Flexibility

Choose the right plan to suit your needs.

With HydroCare, you'll receive...

Savings

Improve product longevity and avoid ad-hoc repairs.

Service

Book a service

You can always book a one-off service, whether you have HydroCare or not, and one of our expert technicians will be scheduled to tend to your HydroTap system.

Book now

Registration

Register your product

Get the most out of your new Zip system and access to technical advice and support when you register your new product with us.

Register now

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*Zip Water service Net Promoter Survey, 1st Jul 2023 - 30 Jun 2024
**Zip Water Service data between 1 Jan 2024 - 31 Oct 2024
***​Up to 10 CO2 replacements