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Zip HydroCare service plans
Service and support from the people who know your HydroTap best.
Service and support from the people who know your HydroTap best
Value for Money
Fixed annual rate on service & repairs
Fast & Reliable
Target arrival within 72 hours
Product Experts
Fixed first time 9+ out of 10 times**
Dedicated Support
130 technicians and 350 service providers nationwide
Customer Satisfaction
Customers rate our service technicians 8+ out of 10*
HydroCare for work
Our hassle-free service plans provide you with a comprehensive range of services to clean and cleanse, inspect and service your Zip product.
Whether you have one system or multiple systems in various locations, we can help maintain your products with our expert technicians.
Why choose Zip HydroCare?
To ensure your new product keeps pouring at peak performance, we offer professional care with HydroCare service plans, so you will always experience water at its best.
Fast and reliable
We have over 100 fully trained, directly employed service technicians natiaonlly across Australia.
Save money
HydroCare saves you money with every service, ensuring your product maintains its performance for years to come.
World-class water
Regular filter changes, sanitisation, and services mean you’ll always enjoy the purest-tasting water.
Peace of mind
Regular unit inspections ensure your system operates at peak performance and improves its longevity. It’s one less thing more on your to-do list.
Tailored and flexible
No matter what your product or water usage, we have a HydroCare service to match, allowing you to consolidate your suppliers.
Industry leader
With over 75 years’ experience, Zip Water is the most trusted name in drinking water solutions.
HydroCare Plans
HydroCare Silver
- Priority Service
- Unit Inspections
- Billing in advance
- All call outs
- All parts and labour
HydroCare Bronze
- Priority Service
- Unit Inspections
- Clean and cleanse
- Billing in advance
- Scheduled filter changes
- Counter resets
HydroCare Gold
- Priority Service
- Unit Inspections
- Clean and cleanse
- Billing in advance
- Scheduled filter changes
- Counter resets
- All call outs
- All parts and labour
HydroCare Platinum
- Priority Service
- Unit Inspections
- Clean and cleanse
- Billing in advance
- Scheduled filter changes
- Counter resets
- All parts and labour
- All call outs
- All additional filter changes
- All CO2 changes
Service. Done differently.
Your drinking water system is integral to your workplace, so it's important to know that when it needs a filter change, service, or repair it’ll be back up and running with minimal inconvenience. Whatever your company needs, HydroCare is there.
HydroCare plans are available for all Zip systems, plus numerous other brands. Please ask us for details.
With HydroCare, you'll receive...
Expertise
More than 75 years of it. At your door, when you need it.
Simplicity
We will take care of everything, providing you updates when you are due for a service.
Flexibility
Choose the right plan to suit your needs.
Savings
Improve product longevity and avoid ad-hoc repairs.
Service
Book a service
You can always book a one-off service, whether you have HydroCare or not, and one of our expert technicians will be scheduled to tend to your HydroTap system.
Book now
Registration
Register your product
Get the most out of your new Zip system and access to technical advice and support when you register your new product with us.
Register now__
**Zip Water Service data between 1 Jan 2024 - 31 Oct 2024
***Up to 10 CO2 replacements
Talk to us today about HydroCare