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The Zip service difference
Service. Done differently.
Best in class products deserve best in class service – our network of highly-skilled technicians and customer service team are always on-hand to help keep your Zip products in perfect working order.
Book a ServiceService and support from the people who know your HydroTap best
Value for Money
Fixed annual rate on service & repairs
Fast & Reliable
Target arrival within 72 hours
Product Experts
Fixed first time 9+ out of 10 times**
Dedicated Support
130 technicians and 350 service providers nationwide
Customer Satisfaction
Customers rate our service technicians 8+ out of 10*
Quite the reputation in hydration
For over 75 years, we have poured passion, consideration, and energy into everything we have done. And our product portfolio reflects that. But so does our customer-first mindset.
Customers have rated our Zip Water service technicians 8+ out of 10*, demonstrating that we continue to deliver a high standard of customer satisfaction.
Why choose us
Unrivalled coverage
Here, there, and everywhere. More than 100 Zip specialised technicians and 300 authorised service providers help us deliver full national coverage, so support is always around the corner.
Swift Service
Each Zip technician carries a full range of spare parts, filters, and CO2 canisters, meaning we will have you pouring fresh, filtered water again in no time.
Installation is just the start
Our offering doesn’t end with installation. We have a dedicated team of highly skilled and trained technicians, so if you’ve got a specific problem, they will provide you with a tailored solution.
Always in the know
Up-to-date SMS notifications let you know when your dedicated Zip technician is enroute, keeping you in the loop and out of the dark, so you can make the most of your day.
Bought a HydroTap? Let us take care of the rest
For professional results, we recommend Zip HydroTap Certified Installation. After all, no one knows HydroTap like us.
Our installation service is carried out by a highly trained Zip technician and includes stone cutting for tap and font installs, as well as commissioning the system. Years of experience mean we will get you up and running in no time.
Zip HydroCare Promise
Our hassle-free service plans include inspection, cleaning, maintenance, and cleansing of your Zip product. As a package, it will ensure your product always performs how it should.
What are HydroCare Services Agreements?
They are simple: care-free care plans that enable you to keep enjoying high-quality, pure-tasting water from your Zip system.
Peak Performance
Regular servicing ensures the longevity, efficiency, and reliability of your Zip system.
Pure-tasting, every time
Our products pour pure-tasting drinking water. Why settle for less? With a range of genuine replacement Zip filters to hand, you’ll always have peace of mind.
Oh so convenient
Forget marking it in your calendar. We will keep track of when your Zip system is due for a service and remind you in good time; it’s a little thing to show we HydroCare.
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**Zip Water Service data between 1 Jan 2024 - 31 Oct 2024