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Service and support from the people who know your HydroTap best

Service and support from the people who know your HydroTap best

Value for Money

Fixed annual rate on service & repairs

Service and support from the people who know your HydroTap best

Fast & Reliable

Target arrival within 72 hours

Service and support from the people who know your HydroTap best

Product Experts

Fixed first time 9+ out of 10 times**

Service and support from the people who know your HydroTap best

Dedicated Support

130 technicians and 350 service providers nationwide

Service and support from the people who know your HydroTap best

Customer Satisfaction

Customers rate our service technicians 8+ out of 10*

Quite the reputation in hydration

Quite the reputation in hydration

For over 75 years, we have poured passion, consideration, and energy into everything we have done. And our product portfolio reflects that. But so does our customer-first mindset.

Customers have rated our Zip Water service technicians 8+ out of 10*, demonstrating that we continue to deliver a high standard of customer satisfaction.

Why choose us

Why choose us

Unrivalled coverage

Here, there, and everywhere. More than 100 Zip specialised technicians and 300 authorised service providers help us deliver full national coverage, so support is always around the corner.

Why choose us

Swift Service

Each Zip technician carries a full range of spare parts, filters, and CO2 canisters, meaning we will have you pouring fresh, filtered water again in no time.

Why choose us

Installation is just the start

Our offering doesn’t end with installation. We have a dedicated team of highly skilled and trained technicians, so if you’ve got a specific problem, they will provide you with a tailored solution.

Why choose us

Always in the know

Up-to-date SMS notifications let you know when your dedicated Zip technician is enroute, keeping you in the loop and out of the dark, so you can make the most of your day.

Bought a HydroTap? Let us take care of the rest

Bought a HydroTap? Let us take care of the rest

For professional results, we recommend Zip HydroTap Certified Installation. After all, no one knows HydroTap like us.

Our installation service is carried out by a highly trained Zip technician and includes stone cutting for tap and font installs, as well as commissioning the system. Years of experience mean we will get you up and running in no time.

Zip HydroCare Promise

Our hassle-free service plans include inspection, cleaning, maintenance, and cleansing of your Zip product. As a package, it will ensure your product always performs how it should.

Zip HydroCare Promise

What are HydroCare Services Agreements?

They are simple: care-free care plans that enable you to keep enjoying high-quality, pure-tasting water from your Zip system.

Zip HydroCare Promise

Peak Performance

Regular servicing ensures the longevity, efficiency, and reliability of your Zip system.

Zip HydroCare Promise

Pure-tasting, every time

Our products pour pure-tasting drinking water. Why settle for less? With a range of genuine replacement Zip filters to hand, you’ll always have peace of mind.

Zip HydroCare Promise

Oh so convenient

Forget marking it in your calendar. We will keep track of when your Zip system is due for a service and remind you in good time; it’s a little thing to show we HydroCare.

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*Zip Water service Net Promoter Survey, 1st Jul 2023 - 30 Jun 2024
**Zip Water Service data between 1 Jan 2024 - 31 Oct 2024