Service And Reliability


Book a service call for product repairs and maintenance

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Warranty details for all Zip products

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Register your Zip product for warranty protection

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Is it time to change your filter? Enquire here to arrange a time for a Zip Technician to change it for you.

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Outstanding Customer Care

At Zip, we’re passionate about providing outstanding customer service. Our goal is to ensure that each and every Zip customer has a positive experience from enquiry to completion, resulting in their needs being met or exceeded. So whether you work for a large corporate company or you have a Zip product installed at home you are assured of our utmost attention.

We've Got You Covered

With over 130 directly employed Zip technicians and a network of more than 300 Zip-trained service providers, covering all major metropolitan areas throughout Australia, New Zealand and the UK, we’ve got you covered.

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After Warranty Care Packages

To compliment Zip’s industry leading Warranty a comprehensive range of preventative maintenance plans are available to choose from, ensuring your Zip product continues to perform at its peak for many years to come.

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Filter Replacement Packages

Zip offer annual, biannual or quarterly plans to help take the hassle out of filter maintenance. Each plan includes Zip Genuine Filters, filter change and sanitising service performed by certified Zip Service Technicians. Annual plans are also available for our Residential customers.

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Sparkling CO2 Cylinder Replacement Packages

If you've got Zip Sparkling filtered water in your office or at home lucky you, woohoo! But you will need to change your CO2 cylinder every now and then.

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Book a Service

Zip Service is available to all Zip customers. Those who are not on a filter or maintenance plan are welcome to book a call at any time on a case-by-case basis. Book a service call.

Or, book a free no obligation site survey to determine what product you have and to assist with finding the right plan for you.

Request a proposal for a preventative maintenance, filter replacement or CO2 cylinder replacement plan.

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1800 42 43 44

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