The Zip Service difference

Our highly skilled network of mobile technicians and friendly customer service team are here to help keep your Zip products in top working order

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Service and support from the people who know your HydroTap best​

  • Value for Money

    Fixed annual rate on service & repairs

  • Fast & Reliable

    Target arrival within 72 hours

  • Product Experts

    Fixed first time 9+ out of 10 times**

  • Dedicated Support

    130 technicians and 350 service providers nationwide

  • Customer Satisfaction

    Customers rate our service technicians 8+ out of 10*

High customer satisfaction

 


At Zip Water, we understand exceptional customer service is vital and we take pride in our customer satisfaction.

Customers have rated our Zip Water service technicians 8+ out of 10*, demonstrating that we continue to deliver a high standard of customer satisfaction.

*Zip Water service Net Promoter Survey, 1st Jul 2023 - 30 Jun 2024
**Zip Water Service data between 1 Jan 2024 - 31 Oct 2024.

Zip HydroTap Certified Installation

 


Let Zip Water take care of the installation of your new product for professional results.

Our skilled service technicians who are factory trained and qualified with years of experience will install and set up your HydroTap so you can start enjoying instant pure-tasting water as soon as possible.

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HydroCare Service Agreements

Our hassle-free plans provide a comprehensive range of services to inspect, clean, maintain, repair and
cleanse your unit, so you can continually enjoy high-quality, pure-tasting water from your Zip system.

Prolonged longevity, efficiency and reliability
Regular servicing ensures your Zip Water system stays in peak condition, for longer.

Clean and healthy
Be assured of crystal clean, pure drinking water, with new genuine replacement Zip filters for your peace of mind.

Convenient
No need to keep track of when your Zip system is due for a service. HydroCare plans are the simple way to ensure your Zip water system is maintained and cleansed, without you having to worry.

Cost effective
12 months coverage for service and repair.


View HydroCare plans

Get Help

  • Professional installation
  • FAQ
  • Register your product
  • Change your water filter

Note that all service work in Queensland is provided by Zip Water Services (QLD) Pty Ltd QBCC Plumbing Licence No: 15137160.