Exceptional service for your Zip system


Full national coverage
With more than 100 Zip specialised technicians and 350 authorised service providers across the country, fully trained and qualified support is never far away.

Fast and efficient
Every Zip service technician has a full stock of spare parts, genuine filters and CO2 cannisters to repair above 90% on first time attendance, to get you back to enjoying your fresh, filtered water in no time.

Professional repairs and installation
Zip technicians are highly skilled, specialised and factory trained with years of experience to ensure you receive efficient, reliable and prompt service and repairs.

Be informed with updates
Get up-to-date SMS notifications when your Zip service technician is on their way to your service call to save you time in your day.

Book a service online or call us on 1800 947 827

High customer satisfaction


At Zip Water, we understand exceptional customer service is vital and we take pride in our customer satisfaction.

80% of customers have rated our Zip Water service technicians 9 or 10 out of 10, demonstrating that we continue to deliver a high standard of customer satisfaction.

^Zip Water service Net Promoter Survey, Feb 21-Feb 22

Zip HydroTap Certified Installation


Let Zip Water take care of the installation of your new product for professional results.

Our skilled service technicians who are factory trained and qualified with years of experience will install and set up your HydroTap so you can start enjoying instant pure-tasting water as soon as possible.

Learn more

HydroCare Service Agreements

Our hassle-free plans provide a comprehensive range of services to inspect, clean, maintain, repair and
cleanse your unit, so you can continually enjoy high-quality, pure-tasting water from your Zip system.

Prolonged longevity, efficiency and reliability
Regular servicing ensures your Zip Water system stays in peak condition, for longer.

Preventative maintenance
Complete inspections find any minor issues before they can become big problems.

Clean and healthy
Be assured of crystal clean, pure drinking water, with new genuine replacement Zip filters for your peace of mind.

No need to keep track of when your Zip system is due for a service. HydroCare plans are the simple way to ensure your Zip water system is maintained and cleansed, without you having to worry.

Cost effective
Servicing costs under a HydroCare package is more cost effective than regular ad-hoc Zip servicing.

View HydroCare plans

Get Help

  • Professional installation
  • Frequently asked questions
  • Register your product
  • Change your water filter

Note that all service work in Queensland is provided by Zip Water Services (QLD) Pty Ltd QBCC Plumbing Licence No: 15137160.