Zip HydroCare Service Plans

Service and support from the people who know your HydroTap best.​


Service and support from the people who know your HydroTap best​

  • Value for Money

    Fixed annual rate on service & repairs

  • Fast & Reliable

    Target arrival within 72 hours

  • Product Experts

    Fixed first time 9+ out of 10 times**

  • Dedicated Support

    130 technicians and 350 service providers nationwide

  • Customer Satisfaction

    Customers rate our service technicians 8+ out of 10*

Professional care for your Zip Water system

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Enjoy pure-tasting, healthy water, every time, with HydroCare.

HydroCare will clean and cleanse, inspect and service your Zip Water system to maintain the purity of your drinking water, and the lifespan of your Zip unit.

The Benefits of Zip HydroCare Agreements

  • Fast and Reliable
    Zip’s more than 100 experienced water appliance technicians available Australia-wide to respond quickly and efficiently to your call-out.
  • Healthy Drinking
    Enjoy the great health benefits of Zip’s pure tasting, filtered water with HydroCare’s inspection, clean and cleanse services.
  • Professional

    Zip HydroCare’s water appliance technicians are qualified experts, trained to professionally service and maintain all Zip Water systems.

  • Save money
    Avoid expensive repairs and prolong the life of your Zip Water system. There’s a HydroCare package to suit every budget.

Zip HydroCare Service Plans

Regular maintenance is important, not only to keep your Zip product at maximum efficiency, but also to regularly change any fitted water filters and ensure a positive drinking experience.

  • Bronze - Filter Only

    Filter is replaced as per schedule

    Bronze - Filter & CO2

    Filter & CO2 is replaced as per schedule

    Silver

    Repair, parts and labour

    Gold

    Repair, parts and labour. Filter is replaced as per schedule

    Platinum

    Repair, parts and labour.​ Filter & CO2 is replaced as per schedule

  • -
    -
    Unit inspections
    Unit inspections
    Unit inspections
  • Billing in advance
    Billing in advance
    Billing in advance
    Billing in advance
    Billing in advance
  • Scheduled filter changes
    Scheduled filter changes
    -
    Scheduled filter changes
    Scheduled filter changes
  • Counter resets
    Counter resets
    -
    Counter resets
    Counter resets
  • -
    -
    All parts and labour
    All parts and labour
    All parts and labour
  • -
    -
    All call outs
    All call outs
    All call outs
  • -
    Scheduled CO2 changes
    -
    -
    Scheduled CO2 changes
  • Enquire Now
    Enquire Now
    Enquire Now
    Enquire Now
    Enquire Now

*Zip Water service Net Promoter Survey, 1st Jul 2023 - 30 Jun 2024
**Zip Water Service data between 1 Jan 2024 - 31 Oct 2024.
Note that all service work in Queensland is provided by Zip Water Services (QLD) Pty Ltd QBCC Plumbing Licence No: 15137160.

Contact us to find out how Zip HydroCare can benefit your Zip Water system

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