Zip HydroCare Service Plans
Service and support from the people who know your HydroTap best.

Service and support from the people who know your HydroTap best
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Value for Money
Fixed annual rate on service & repairs
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Fast & Reliable
Target arrival within 72 hours
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Product Experts
Fixed first time 9+ out of 10 times**
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Dedicated Support
130 technicians and 350 service providers nationwide
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Customer Satisfaction
Customers rate our service technicians 8+ out of 10*
Professional care for your Zip Water system
Enquire nowEnjoy pure-tasting, healthy water, every time, with HydroCare.
The Benefits of Zip HydroCare Agreements
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Fast and ReliableZip’s more than 100 experienced water appliance technicians available Australia-wide to respond quickly and efficiently to your call-out.
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Healthy DrinkingEnjoy the great health benefits of Zip’s pure tasting, filtered water with HydroCare’s inspection, clean and cleanse services.
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Professional
Zip HydroCare’s water appliance technicians are qualified experts, trained to professionally service and maintain all Zip Water systems.
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Save moneyAvoid expensive repairs and prolong the life of your Zip Water system. There’s a HydroCare package to suit every budget.
Zip HydroCare Service Plans
Regular maintenance is important, not only to keep your Zip product at maximum efficiency, but also to regularly change any fitted water filters and ensure a positive drinking experience.
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Bronze - Filter Only
Filter is replaced as per schedule
Bronze - Filter & CO2
Filter & CO2 is replaced as per schedule
Silver
Repair, parts and labour
Gold
Repair, parts and labour. Filter is replaced as per schedule
Platinum
Repair, parts and labour. Filter & CO2 is replaced as per schedule
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--Unit inspectionsUnit inspectionsUnit inspections
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Billing in advanceBilling in advanceBilling in advanceBilling in advanceBilling in advance
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Scheduled filter changesScheduled filter changes-Scheduled filter changesScheduled filter changes
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Counter resetsCounter resets-Counter resetsCounter resets
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--All parts and labourAll parts and labourAll parts and labour
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--All call outsAll call outsAll call outs
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-Scheduled CO2 changes--Scheduled CO2 changes
*Zip Water service Net Promoter Survey, 1st Jul 2023 - 30 Jun 2024
**Zip Water Service data between 1 Jan 2024 - 31 Oct 2024.
Note that all service work in Queensland is provided by Zip Water Services (QLD) Pty Ltd QBCC Plumbing Licence No: 15137160.
Contact us to find out how Zip HydroCare can benefit your Zip Water system
Enquire online